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We’re Always
Here for You

We’re Always
Here for You


A company can only call truly call itself customer-centric if it provides dedicated and professional support in addition to its product portfolio. When it comes to questions, concerns, or supporting our customers, we put in at least as much effort as when developing or manufacturing a technical solution. Benefit from experience that has grown over years of providing support. Daniel Gray and his team will be happy to field your inquiries and provide rapid assistance. 

Customer service email address:


Initial Operation

  • Transport, assembly, installation, and adjustment
  • Integration into higher-level controllers
  • Analyzing specifications and performance data
  • Briefings and training

On-Site Service 

  • Short response time, global presence
  • Adapting controllers to production
  • At the customer’s premises within the DACH region on the next business day

Preventive Maintenance

  • Defining maintenance intervals and schedules 
  • Coordinated shutdowns for maintenance
  • System testing and measurement of performance data 

Spare Parts

  • Availability for more than 10 years
  • Quick information about pricing and delivery times
  • Short repair times due to preassembled assemblies

Remote Troubleshooting 

  • Personal interaction in online meetings
  • Troubleshooting directly at the machine
  • Effective visualization via digital twins and technical drawings


  • Terminal software and hardware
  • Maintenance and repair 
  • Tips and tricks from the installation team
  • Remote training after product acceptance 

Testing and Measuring

  • Air-conditioned measuring room with two coordinate measuring machines
  • Testing strategies, testing devices, equipment
  • Leak test, measurement of numerous parameters


  • Customer orders, purchased parts procurement
  • Consignment stock
  • Transport and customs handling 
  • Customized packaging

Your Support Begins Here

Leverage the benefits of support from WASSERMANN. The above services represent only a fraction of our large support offering. We offer many other options, especially for testing and measuring. Don’t hesitate to get in touch with us. 

This Is Just the Beginning

More information, a modern look, and clearly structured sections organized by topic – WASSERMANN is redesigning its website step by step. 

Our primary objective is to help our customers find the right automation solutions more quickly. 

This is the prelude to a completely new website. But before it launches, we want to provide detailed insights into our tool and workpiece automation segment today. More exciting pages will follow.

If you are looking for complete systems or complex assemblies for your process automation, simply pay a visit to You’ll find even more solutions from us there. 

Stay tuned.